We want you to be happy with every order. If something goes wrong, we will make it right.
Contact support from the Help & Support page within 24 hours of delivery with your order number and, if possible, a photo of the issue.
Approved refunds for prepaid orders are returned to the original payment method or your Onkart wallet. For Cash on Delivery orders, the amount is credited to your Onkart wallet.
Orders that were delivered correctly, or refused without a valid reason, are not eligible for a refund.
